Support

Stuck, found a bug, or have an idea? We read everything. Email support@magictrees.ai and we'll get back to you — usually within one business day.

Common questions

Do I need an account?

Yes, to use the AI — sign up with just an email. Every new account gets one-time starter credits to try it, and your trees are saved to your account on any device.

Why did AI generation stop working?

You've most likely used your starter credits, or your plan's credits for the period. Starter credits don't renew: start a plan (every plan begins with a free trial) or add credits on a plan. Your trees stay editable either way. If it persists, email us.

Who can see my trees?

Only you, unless you press Share — that creates a public link anyone can view and remix. You can un-share at any time and the public page disappears.

How do I delete my account?

From the app, or email support@magictrees.ai from your account address. Deletion removes your account, trees, growth history, and share pages.

Is the content AI-generated?

Partly — that's the point! Nodes created by AI are marked as such. Treat them as sparks for your own thinking, and double-check anything important.